Return Policy

Thank you for shopping at VedhaCart. We aim to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, our return policy allows you to return the items under the following conditions:

Eligibility for Returns

• Time Frame: Items must be returned within 14 days of the delivery date.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Some types of goods are exempt from being returned, including:

• Customized or personalized items
• Downloadable software products
• Some health and personal care items
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Process for Initiating a Return

1. Contact Us: Reach out to our customer support team via the chatbox available on our website and app to inform us of your decision to return the product.
2. Return Approval: Once your return request is reviewed and approved, you will receive a return authorization number.
3. Shipping the Item: Pack the item securely and include the original receipt or proof of purchase along with the return authorization number. Ship the item to the address provided by our customer support team.

Shipping Costs for Returns

• Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Defective or Incorrect Items: If you are returning an item due to a defect or an error on our part, VedhaCart will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchanges

• Defective or Damaged Items: If you need to exchange an item due to a defect or damage, please contact us via the chatbox. We will guide you through the process of exchanging the product.
• Availability of Replacement Items: Exchanges are subject to the availability of stock. If the item is no longer available, we will offer a refund or a similar item of equal value.

Contact Us

For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by using the chatbox available on VedhaCart.com and our mobile app. We are committed to ensuring your satisfaction with every purchase.